The situation
The business needed a plain place for contractors to see what it carries and to ask for it.
What was built
A site that says plainly what they carry and how ordering works.
A request form that arrives by email and in a small inbox the staff can work through, so every request is kept in one place.
How it ran
Five drafts in a week. Each carried a short log of what changed and why, and comments were left directly on the page being discussed.